Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Merova website, software, and any related consulting or documentation services (collectively, the "Service"). Merova is a solo-operated brand owned and operated by Cailin Killian, a sole proprietor based in the State of Nevada, United States ("Merova", "we", "us", "our"). By creating an account or otherwise using the Service, you agree to these Terms.

1. Who you are contracting with

You are contracting with Cailin Killian, doing business as Merova. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms and that "you" refers to that organization. If you use the Service as an individual, you confirm you are at least 18 years old and able to enter into a binding contract.

2. The Service

Merova provides:

• Software for building, organizing, and operating SOPs, binders, checklists, training, exceptions, and related operational knowledge.
• Consulting services for operations design, documentation, and implementation, scoped through a separate written engagement where applicable.

Because Merova is solo-operated, response times for support and consulting are handled by a single operator and quoted on a best-effort basis unless a written service-level commitment has been signed. We may add, change, or remove features at our discretion and do not guarantee that the Service will be uninterrupted, timely, error-free, or available in every jurisdiction.

3. Account and acceptable use

You agree to:

• Provide accurate registration information and keep it current.
• Keep your account credentials confidential and accept responsibility for activity under your account, including any team members you invite.

You must not:

• Use the Service in violation of any applicable law or regulation.
• Use the Service for fraud, spam, harassment, or to harm others.
• Infringe intellectual-property, privacy, or publicity rights.
• Upload malware or use the Service to interfere with, probe, scan, scrape, or otherwise compromise the security or integrity of the Service or any third-party system.
• Reverse engineer, decompile, or attempt to derive source code, except where applicable law expressly permits.
• Resell, sublicense, or redistribute the Service or its outputs without our prior written consent.
• Circumvent usage limits, billing, authentication, or rate limits.

4. Your content

You retain all rights to content you upload, create, or generate within the Service ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely as needed to provide and improve the Service for you. You are responsible for the legality of Your Content and for having the rights to upload it.

5. Our intellectual property

We retain all right, title, and interest in and to the Service, including the software, designs, templates, documentation, methodologies, and branding. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service within the limits of your plan. Nothing in these Terms transfers ownership of any Merova intellectual property to you.

Aggregated, de-identified usage data (data that cannot reasonably identify you or your organization) may be used to improve the Service.

6. Payments, subscriptions, and renewals

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Checkout Buyer Terms and Refund Policy, together with our own Refund Policy.

Subscriptions renew automatically at the end of each billing period using the payment method on file unless canceled in advance. You may cancel at any time from your billing settings or via the Paddle customer portal; access continues until the end of the paid period. Fees are exclusive of taxes where applicable, and Paddle collects and remits sales tax, VAT, and similar taxes on our behalf.

Custom consulting engagements are billed under a separate written statement of work and are not covered by the subscription terms above.

7. Suspension and termination

We may suspend or terminate your access for: (a) material breach of these Terms; (b) non-payment; (c) security or fraud risk; (d) repeated or serious policy violations; or (e) a legal requirement to do so. We will give reasonable notice where practical. On termination, your right to use the Service ends and we will give you a reasonable window (at least 30 days, unless prohibited by law) to export Your Content before it is deleted from active systems.

8. Disclaimers

The Service and any consulting deliverables are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. Merova consulting content and templates are general operational guidance — they are not legal, tax, accounting, medical, regulatory, or other professional advice. You are responsible for evaluating their fit for your business and complying with all laws and regulations that apply to you.

9. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or related to the Service or these Terms is capped at the greater of (i) the fees you paid us in the 12 months preceding the event giving rise to the claim, or (ii) USD 100. We are not liable for indirect, consequential, special, incidental, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility. Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, or any liability that cannot be excluded under applicable law.

10. Indemnification

You will defend, indemnify, and hold harmless Cailin Killian and Merova from any third-party claims, damages, liabilities, and reasonable attorneys' fees arising out of or related to (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your infringement of any third-party right.

11. Confidentiality

Each party will use the other's non-public information only to perform under these Terms and will protect it using at least the same care it uses for its own similar information (and no less than reasonable care). Customer Content is treated as your Confidential Information. Confidentiality obligations survive termination for three (3) years, or indefinitely for trade secrets.

12. Changes to the Service or these Terms

We may update the Service and these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect, where reasonably possible. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel and request a refund per our Refund Policy.

13. Governing law and disputes

These Terms are governed by the laws of the State of Nevada, United States, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or related to these Terms or the Service is the state and federal courts located in Clark County, Nevada, and you and we consent to personal jurisdiction there. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Each party waives any right to a jury trial to the extent permitted by law.

14. Miscellaneous

• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.
• Entire agreement / severability. These Terms (plus any signed statement of work) are the entire agreement between us on this subject. If any provision is held unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Notices. Notices to Merova must be sent to support@merovaops.com. We may send notices to the email address on your account.

15. Contact

Questions about these Terms? Email support@merovaops.com or use our contact form.