Open & close checklists
Identical opening and closing procedures at every location. Managers see completions in real time.
Solutions / Retail
One operating standard, every store
Stop emailing SOP PDFs to store managers. Merova gives every location the same checklists, training, and procedures — with real-time visibility into what's completed.
Where retail teams use Merova
Cash handling & loss prevention
Versioned SOPs for till counts, drops, refunds, and exception escalations.
Merchandising standards
Step-by-step visual standards with photos. New planograms roll out the same week to every store.
Customer service playbooks
Returns, complaints, and high-touch scenarios — handled the same way by every associate.
Staff training & certifications
Assign training by role. Track who has read what. Prove it during brand audits.
Health & safety
Cleaning schedules, food safety checks, and incident reporting in one auditable place.
What you get
- Per-location dashboards and rollups
- Versioned SOPs with manager approvals
- Role-based training tracking for new hires and seasonal staff
- Photo-rich work instructions for merchandising and visual standards
- Audit trail exportable for brand or franchise compliance