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CS
Customer Service
Returns, warranty, escalations, and customer communication.
Standard Operating Procedures
4 SOPs · versioned & approved
- SOP-CS-001RMA intake & triageApproved3 days agov2.3
- SOP-CS-009Warranty escalation pathApproved1 week agov1.4
- SOP-CS-015Refund authorization tiersIn reviewyesterdayv2.0
- SOP-CS-020Negative review response templateApproved2 weeks agov1.1